Terms & Conditions

Effective Date: 18 April 2025

Welcome to By Your Side, a personal and virtual assistance service based in Amsterdam. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Services Provided

By Your Side offers personal assistance, business support, and student assistance services, including but not limited to:

  • Task management and scheduling

  • Local errands and research

  • Administrative support

  • Expat orientation and integration help

All services are subject to availability and are customized based on client needs.

2. Eligibility

You must be at least 18 years of age to use our services. By engaging with us, you confirm that you have the legal capacity to enter into a binding agreement.

3. Booking and Payment

  • Services can be booked on an hourly basis, via prepaid packages, or monthly retainers.

  • All services must be paid in advance unless otherwise agreed.

  • Accepted payment methods include bank transfer, PayPal, or other approved digital platforms.

  • A 30-minute discovery call is offered free of charge for new clients.

4. Cancellation and Rescheduling

  • Appointments may be rescheduled or canceled up to 24 hours in advance with no penalty.

  • Cancellations made within 24 hours of a scheduled session will be charged in full.

  • Monthly retainers and packages are non-refundable but may be rescheduled within a reasonable time frame.

5. Confidentiality

By Your Side respects the privacy of all clients. Any personal or sensitive information shared in the course of service will be kept strictly confidential unless disclosure is required by law.

6. Client Responsibilities

Clients agree to:

  • Provide clear, accurate, and timely information related to tasks

  • Communicate respectfully and professionally

  • Not request any illegal or unethical tasks

7. Limitation of Liability

By Your Side will make every reasonable effort to complete tasks accurately and on time. However, we are not liable for:

  • Delays or disruptions beyond our control

  • Losses resulting from inaccurate or incomplete client information

  • Any indirect, incidental, or consequential damages

8. Modifications to Services or Terms

By Your Side reserves the right to update or modify these terms at any time. Clients will be notified of any significant changes.

9. Termination of Service

By Your Side may terminate a service relationship at any time in cases of non-payment, inappropriate behavior, or breach of these terms.

10. Governing Law

These terms are governed by Dutch law. Any disputes arising from these terms shall be resolved in the courts of Amsterdam, the Netherlands.

If you have any questions regarding these Terms and Conditions, please contact us at:
mary.droese@gmail.com
Amsterdam, Netherlands